Careers

ASPIDER-NGI is an operator independent company providing connectivity allowing you to build and control your own mobile solutions. We build, support and operate innovative MVNO and IoT platforms. We provide the network and expertise you require, and deliver with the flexibility and agility you need to disrupt and grow your market. ASPIDER-NGI delivers and supports voice, data, SMS, multi-IMSI and eSIM products to manage and connect billions of connections for IoT, MVNO, Content and Corporate Mobile solutions. Hundreds of clients have been launched around the world, from traditional M2M and MVNO projects, to OTT and IoT OEM solutions for Operators and Corporates.

Over the past 14 years we have had significant growth through our investment in development and international expansion. We have expanded our operations to Belgium, France, Ireland, Malta, Ivory Coast, New Zealand & USA and our HQ is based in The Netherlands, one of the world’s most competitive mobile markets.

We are always looking for great people – even if there is no specific position posted, please feel free to send your cv to hr@aspider-ngi.com.

New Jobs

Customer Service Representatives – Malta

  • Location: Malta
  • Closing Date: 27-MAY-2017
  • Basis: Part-Time
  • Job Ref: KMP-21416

JOB DESCRIPTION

Duties and responsibilities:

  • Handling and resolving customer queries by phone, e-mail and live support chat; obtaining and evaluating all relevant data to handle issues and queries.
  • Responding to customer queries related to their mobile service.
  • Preparing, generating and distributing daily reports to the appropriate personnel.
  • Directing unresolved issues and requests to the appropriate designated resource.

Selected candidates need to:

  • be over 18 years of age;
  • have a good level of written and spoken English and Maltese;
  • possess good communication skills;
  • be mature and responsible;
  • be self-motivated, flexible, and organised;
  • can think ‘outside the box’ and communicate their thoughts in offering a better customer experience;
  • be willing to work in a call centre environment;
  • have an aptitude for communicating with people;
  • possess an exceptional telephone manner with strong keyboard skills to match;
  • work proficiently with Microsoft Excel and Outlook;
  • be able to work individually when required;
  • be able to work under pressure and meet deadlines;
  • be willing to work on a rotating-shift basis between Monday and Sunday, including public holidays.


Education and qualifications:

  • Minimum O level standard of education, including English and Maltese.
  • Experience in the telecommunications sector will be considered as an asset and/or completion of customer-service-related courses.
  • Familiarity with MS Office computer applications or previous computer training including ECDL.

To apply: